Assistant Manager

Planet Fitness•Greensburg, PA

About The Position

The Assistant Manager is a full-time position that assists the Club Manager with oversight of club operations to ensure an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and supporting club priorities and KPI goals. The Assistant Manager models and coaches behaviors that help create a welcoming member experience and equips team members to deliver it. The position also includes member-facing service, membership and retail transactions, cleaning and sanitizing club areas and equipment, and monitoring safety and facility conditions. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be at least 18 years old.
Must be willing to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Must be able to lift up to 75 pounds.
Must be able to stand and move throughout the club continually during a shift.
Must be able to communicate continually in person or by phone during a shift.
Must be able to bend and twist to accomplish tasks.
Must perform frequent cleaning and sanitizing of equipment and facilities.
Will encounter toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member service and coach and inspire team members to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and plan with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests, answer questions and concerns, and help them check in and out.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently walk all club areas to address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.