About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The role sets an example for the crew by following company policies and procedures and expects the same from team members. Assistant Managers help provide excellent customer service and maintain the store’s image and standards. The position also performs general store-team duties, such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Training and orientation are provided on the job. The role may include delivering products by car, delivering flyers and door hangers, and navigating delivery locations. The job involves frequent standing and hand use, lifting and carrying supplies, and other physical tasks. Work may expose the employee to varying weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and co-workers.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to use a computer keyboard or touch screen to enter orders.
  • Ability to navigate delivery areas and adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to lift and handle deliveries weighing up to 50 pounds and perform the listed physical tasks.

Responsibilities

  • Manage everything that happens during a shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew, follow all policies and procedures, and expect the same from team members.
  • Handle staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability.
  • Maintain the store’s image and adhere to standards while providing great customer service.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete related paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
  • Use a computer keyboard or touch screen to enter orders and communicate with customers and co-workers by phone and in person.
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