Assistant Manager

Hibbett•Grand Island, NE

7d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining approaches to accomplish store goals. This role maintains knowledge of the store’s product areas and departments, upholds policies, procedures, and visual standards, and promotes merchandise while delivering outstanding customer service. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position supports sales, restocking, merchandising, ordering, scheduling, personnel activities, inventory and expense oversight, and the protection of company assets and financial information. It also provides guidance to employees and customers, directs staff to complete departmental responsibilities, and helps maintain service quality and store profitability.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing employees, and resolving problems.