Assistant Manager - Fudge Depot

Theodore Roosevelt Medora Foundation • Medora, ND

1d • Onsite

About The Position

The Assistant Manager supports the daily operation of a high-volume ice cream parlor during the summer tourist season. This summer-seasonal role helps lead employees, deliver excellent guest service, maintain product quality and sanitation, maximize revenue, and control labor costs. The Assistant Manager makes sound decisions in a fast-paced environment and may be required to make and prepare fudge.

The role includes supporting opening, operating, and closing procedures; preparing and serving ice cream and, as needed, fudge; monitoring inventory; and keeping the parlor, production and service areas, equipment, and outside seating area clean, sanitized, and guest-ready. The Assistant Manager also promotes products and services, supports efficient operations and labor-cost control, and maintains positive working relationships with guests, co-workers, and management.

The position is based in Medora, North Dakota, and works in indoor food preparation and service areas as well as an outside seating area. It requires frequent movement between guest service, food preparation, cleaning, storage, and freezer areas, and regular use of cleaning and sanitizing products. Evening, weekend, and holiday availability is required based on operational needs. The stated pay is $20.00 per hour.

Requirements

• Excellent written and verbal communication skills.
• Excellent customer service and guest-recovery skills.
• Ability to lead, train, coach, schedule, and motivate seasonal employees.
• Ability to manage inventory, prioritize work, and make sound decisions in a high-volume environment.
• Working knowledge of food safety, sanitation, revenue-building practices, and labor-cost control.
• Strong attention to detail, organization, and problem-solving skills.
• High school diploma or equivalent combination of education and experience.
• Previous supervisory or managerial experience in food service, hospitality, retail, or a related high-volume operation is required.
• Must be fluent in English.
• Must be available to work evenings, weekends, and holidays based on operational needs.
• Must be able to stand and walk for prolonged periods, including shifts of up to eight hours; reach, bend, stoop, push, pull, and lift up to 50 pounds; communicate and handle products and equipment; and work in warm service areas and enter freezer or refrigerated areas as needed.
• Must have the visual ability needed to prepare products, operate equipment, complete transactions, and maintain clean and safe work areas, with or without corrective lenses.

Nice To Haves

• Experience with scheduling, inventory ordering, and cost control is preferred.
• Bilingual ability is a plus.

Responsibilities

• Support daily opening, operating, and closing procedures for the ice cream parlor during the high-volume summer tourist season.
• Provide excellent customer service and promptly resolve guest questions or concerns.
• Order, receive, organize, and monitor ice cream, fudge ingredients, supplies, and other inventory.
• Prepare and serve ice cream products and, as needed, make and prepare fudge according to established recipes and quality standards.
• Keep the parlor, production and service areas, equipment, and outside seating area neat, clean, sanitized, and guest-ready.
• Promote products, events, and services by providing guests with accurate and enthusiastic information.
• Maximize revenue through attentive service, product knowledge, suggestive selling, and efficient operations.
• Monitor staffing and workflow to control labor costs while maintaining service and sanitation standards.
• Maintain positive working relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.
• Train, coach, and provide day-to-day direction to seasonal employees.
• Prepare and adjust staff schedules to meet projected guest volume and operational needs.
• Assign work, monitor performance, provide timely feedback, and escalate significant concerns to the Manager when necessary.
• Communicate product, inventory, staffing, and operational needs clearly to employees and management.
• Help maintain appropriate staffing levels and productive deployment of employees to achieve service goals and control labor costs.

Benefits

• The Life Skills Center includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.
• Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED