About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all company policies and procedures, and expecting the same from team members. The position combines management duties with general store responsibilities, including preparing products, processing orders, taking inventory, completing paperwork, operating equipment, and cleaning the facility. On-the-job orientation and training are provided. The work involves standing and walking for much of the shift, handling deliveries and supplies, and working in a store environment with varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving equipment.

Requirements

  • Ability to use judgment, math, and multitasking skills.
  • Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
  • Ability to make correct monetary change.
  • Ability to comprehend and give correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable transportation to and from work.
  • Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing or crouching.

Responsibilities

  • Oversee everything that happens during the shift.
  • Manage cost controls, inventory control, and cash control.
  • Maintain customer relations and provide great customer service.
  • Staff the shift, complete paperwork, and manage food.
  • Work to a schedule and maintain attendance and punctuality.
  • Ensure the store's image, cleanliness, and adherence to standards.
  • Support marketing and profitability.
  • Set an example by following all policies and procedures and expecting the same from the crew.
  • Operate store equipment; stock ingredients and supplies; and prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Unload and move deliveries and supplies, including lifting, carrying, pushing, and pulling items.
  • Perform additional store tasks such as changing prices on signs and occasional maintenance.
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