Front of House - Masselows Assistant Manager

Kalispel Tribe•Airway Heights, WA

8d•Onsite

About The Position

The primary function of the Venue Assistant Manager is to support the Venue Manager with creating an excellent food and beverage experience for the customer within the venue and areas of the casino. Through active participation on the floor, the Assistant Manager will ensure their venues are pristine, orderly and the daily operations and customer interactions run seamlessly. This role is responsible for increasing food and beverage sales and profitability through training, coaching and budgetary management; successful implementation of organizational standards and procedures as outlined in franchise and/or organizational manuals; adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel.

Requirements

2 years of experience in hospitality or food and beverage supervisory or lead role.
Proven experience with motivating and leading teams of employees.
Experience in craft cocktails, specialty beer, and wine service required.
Experience with POS systems required
Proficient in the use of Microsoft programs and other computer software.
Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages).
Knowledge and understanding of beverage service, mixology and wines
Knowledge of procurement procedures and inventory systems.
Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals.
Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.
Ability to maintain effective working relationships with department heads and employees.
Knowledge of a 24-hour, 7 day a week operation.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Work nights, weekends and holidays as required.
Associate of Arts (A.A) or Associates Degree in related field, or equivalent hospitality industry experience
Available and willing to work nights, weekends and holidays as required.
Ability to obtain and maintain a Tribal Work Permit.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
Washington State Food Handler Permit within 14 days of start date.
Mandatory Alcohol Server Training (MAST) certification – 60 days from employment, or 1st class offered.
Hepatitis A vaccination prior to first shift

Nice To Haves

Inventory systems and budget management experience preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
Follows established work procedures and expedites the scope and the flow of work.
Manage financial activity to ensure alignment with venue budgeted expectations as it relates to revenue, cost controls and profitability.
Write weekly work schedule based on the guidelines and budget for that outlet.
Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages.
Communicates with the Team Members through written and oral instructions.
Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service.
Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.
Assigns duties for opening and closing, and examines work for completion, neatness, and organization.
Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.).
Pass on to the Food and Beverage Manager any major incidents.
Promote positive customer relations through prompt, courteous and efficient service.
Monitor customer satisfaction of food, service and ambiance.
Responsible for cleanliness and sanitation throughout the outlet(s).
Perform or assist team members in performing their duties and teach customer service skills.
Assists with interviewing, hiring and training new Team Members and monitors their activities.
Coach and council Team Members as necessary.
Administer corrective action and progressive disciplinary measures when necessary.
Schedule and conduct Team Member appraisals in an accurate, fair and timely manner.
Document operational and physical deficiencies and pass on to the Food and Beverage Manager or the appropriate department for correction.
Consistently fills out daily shift report detailing the events of your shift.
Requisitions supplies and prepares inventories as requested.
Prepares memos and provide written direction to team/staff members.
Ensure control/protection of company assets.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Responsible for maintaining a consistent, regular good attendance record.
May be required to be a panelist for the Internal Review Hearings.
Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino’s mission statement.
Directly supervises the Team Members in venue.
Implements and communicates the vision of Northern Quest Resort and Casino and goals through enforcing standards and policies.
Responsible for training team members that exemplify the standards and vision of Northern Quest Resort and Casino.
Leads and directs tasks to team members to ensure venue expectations are exceeded (Profitability, Customer Satisfaction and Employee Satisfaction ratings).
Provides team members with positive and improvement feedback on the status of their work.