Front of House - Masselows Server

Kalispel Tribe Careers•Airway Heights, WA

5d•Onsite

About The Position

Serves patrons in the Restaurant dining room by performing the following functions. It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE: We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES: We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Requirements

Ability to obtain and maintain a Tribal Gaming License.
Washington State Food Handler Permit within 14 days of start date.
Hepatitis A vaccination.
Mandatory Alcohol Server Training (MAST) certification.
Available and willing to work nights, weekends and holidays as required.
Excellent customer relations and customer service skills.
Ability to handle cash and give proper change.
Skill in identifying and resolving problems under pressure conditions.
Ability to learn and operate the POS system.

Nice To Haves

High school diploma or general education degree (GED) preferred.
One to three months related experience and/or training helpful; or equivalent combination of education and experience.
Experience working as a waiter/waitress preferred.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians Washington State Regulations, and Kalispel Golf & Country Club (KGCC) Policies and Procedures.
Use the POS system as trained.
Greet guests in a Kalispel friendly manner –smiling and with a upbeat attitude.
Explain any specials in detail and mention what items appear most appealing that day.
Take their beverage and deliver while they are reviewing their menu choices.
Take food orders in the proper sequence (by seat number)
Serve the orders, women served first!
Clear all dishes & glassware from their table (politely asking if they are finished)
Present the guest check explaining the process.
Collect payment from the guest and provide change when necessary.
Provide constant, attentive and friendly service to all guests.
Educate the guests about the daily specials and answer any questions they may have.
Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.
Communicate with your supervisor to resolve any guest questions in a timely manner.
Keep payments orderly and neat throughout your shift.
Sell beverages and alcohol beverages, plus refill beverages.
Maintain assigned sections and workstations.
Assist other servers with all of the above to ensure total Teamwork.
Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
Maintain a clean and stocked server station.
Correctly perform all necessary paper and bookwork at shifts end.
Relay any complaints, problems or positive remarks to shift supervisor.
Maintains confidential daily record keeping of tips.
Attend all training meetings.
Assist in other projects, as directed.
May be required to be a panelist for the Internal Review board Hearings.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.