Assistant Manager - Fox River Mall

Lush Handmade Cosmetics•Appleton, WI

7d•Onsite

About The Position

The Assistant Manager supports the Shop Manager across business areas as needed and as delegated by the Retailer. As second-in-command, the Assistant Manager takes on Manager duties when required to help deliver a strong customer and staff experience, operational excellence, and sales results. The role brings Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and shop operations. The Assistant Manager helps lead sales and customer experience, build awareness of Lush’s brand values, deepen product knowledge, and use business metrics to support profitable results. The role also supports team leadership, recruitment and staff development, and shop operations, including policies and procedures, inventory, merchandising, scheduling, timekeeping, and attendance. The position is based at Fox River Mall and is listed as 40 hours weekly. The posting offers a fun and individualistic store atmosphere, a 50% product discount, an unconventional retail structure, and opportunities for growth and internal promotion.

Requirements

1–3 years of managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and the Microsoft suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop, community engagement, and traffic-driving initiatives.
Develop product knowledge through ongoing learning and make informed product recommendations.
Understand business metrics, budgets, and reports, and use in-store behaviors to support profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem solving, and motivating staff to meet sales goals.
Pursue personal development, seek feedback and improvement opportunities, and support team development through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapting to business needs.
Engage the team to build motivation, peer and customer relationships, and connection to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning.
Work with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on freshness standards and rotation rules, and manage ordering to maintain appropriate product quantities within the allocated budget.
Help develop the team’s ownership of a clean and attractive work environment and adherence to merchandising and design standards.
Ensure staffing levels and skills meet peak-time needs, and that breaks and meals are appropriately allocated and recorded for staff wellbeing and payroll accuracy.