Assistant Manager - Fox River Mall

Lush Handmade Cosmetics•Appleton, WI

About The Position

The Assistant Manager (ASM) supports the Shop Manager in all areas of the business as needed and as delegated by the Retailer. As second-in-command, the ASM takes on Manager duties as required to support a strong customer and staff experience, operational excellence, and the achievement of sales goals. The role applies Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—in interactions with customers, staff, and operations. The ASM helps deliver inclusive, needs-based customer service; builds knowledge of Lush products and brand values; and uses sales metrics, budgets, and reports to contribute to profitable results. The position also supports team leadership, recruitment and staff development, shop policies and procedures, inventory, merchandising, scheduling, and staff wellbeing. The listed schedule is 40 hours weekly. The role requires flexibility to meet shop needs, including holidays, evenings, and weekends.

Requirements

1–3 years of management or supervisory experience in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft suite, and adaptability to other systems as required.
Basic human-resources skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop, community engagement, and traffic-driving initiatives.
Build product knowledge through ongoing learning and make informed product recommendations.
Understand sales metrics, budgets, and reports, and use on-floor behaviors to help deliver profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
Develop personal skills by assessing performance, seeking feedback, and pursuing resources and opportunities to improve; support team growth through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapt to business needs, and engage the team to foster motivation, strong relationships, and connection to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplaces, health and safety, and daily communication.
Support inventory-team training on freshness standards and rotation rules, and manage ordering to maintain appropriate products and quantities within the allocated budget.
Help the team maintain a clean and attractive work environment and follow merchandising and design standards that support consistent customer experiences and sales.
Ensure staffing levels and skill sets are appropriate for peak periods, and that breaks and meals are appropriately allocated and recorded for staff wellbeing and payroll accuracy.