Assistant Manager, PT

The Marcus Corporation • Fargo, ND

9d • Onsite

About The Position

The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast-paced, clean, and safe environment. This position supervises and motivates hourly theatre associates, follows operating policies and procedures, and helps meet company objectives and financial targets. The role reports to the General Manager and is split between West Acres Cinema and Century Cinema.

The Assistant Manager supports theatre staffing, scheduling, payroll, cash handling, inventory control, hiring, training, and associate development. The role also helps drive sales and loyalty participation, manages guest feedback and service recovery, coordinates with vendors, and oversees theatre cleanliness, supplies, safety, maintenance, and compliance. The position operates and troubleshoots projection and other facility technology, responds to requests from the corporate office or supervisors, and handles confidential theatre information in accordance with PCI requirements.

Work is performed in a theatre, kitchen, and office environment. Noise is usually low to moderate, with occasional loud conditions. Wearing a face mask is required during scheduled working hours. The role requires a flexible schedule that includes late evenings, weekends, and holidays as dictated by business needs. Candidates must be at least 18 years old and have a high school diploma or equivalent. The ability to obtain government- and hospitality-required licenses or certificates is required.

Requirements

• Minimum age of 18.
• Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
• Strong interpersonal, verbal, and written communication skills.
• Motivation and willingness to learn new skills, tasks, and software systems as industry demands change.
• Flexible availability, including late evenings, weekends, and holidays as dictated by business needs.
• Ability to remain calm under pressure or in difficult situations.
• High school diploma or equivalent.
• Ability to obtain any government- and hospitality-required license or certificate, such as a state health card permit, local food service or handling permit, or state liquor service permit.
• Ability to sit, talk and/or hear, use hands to handle or touch objects, tools, or controls, and stand and/or walk.
• Ability to occasionally lift and/or move up to 50 pounds.
• Close vision and ability to adjust focus.

Nice To Haves

• College coursework in Business Management and Marketing.

Responsibilities

• Work independently to solve problems and learn theatre roles, scheduling each role according to business and attendance needs.
• Learn and perform cash handling, pulls, server checkout, deposit preparation, drawer balancing, reporting, safe procedures, and opening and closing procedures.
• Understand daily business objectives, including staffing levels, events, and specials.
• Help maintain inventory controls, including daily soft counts, validation, and corrections.
• Train, motivate, and develop staff; assist the General Manager with hiring, training, and associate development.
• Use forecasted business levels and attendance to assist with associate schedules, and assist with timesheet revisions and payroll as needed.
• Create a welcoming guest environment by greeting guests, anticipating needs, and finding solutions that provide exceptional service.
• Operate projection equipment, including projectors, servers, and sound equipment.
• Drive facility sales through membership, loyalty registration, upselling, and suggestive selling.
• Understand and enforce corporate policies, rules, procedures, and applicable laws and regulations; learn audit processes and maintain theatre compliance.
• Answer NPS comments, manage the theatre inbox, resolve guest issues, and provide positive service recovery.
• Partner with vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
• Oversee general maintenance and monitor cleanliness, stock levels, safety, mechanical issues, and aesthetics in front-of-house, back-of-house, and kitchen areas.
• Understand PCI compliance and respond appropriately to building safety concerns, including accident reports and TCAT.
• Use and troubleshoot facility computer systems and technology, including Microsoft Word, Excel, POS, Vista, and Cielo.
• Preserve the confidentiality of theatre information and passwords and adhere to PCI regulations.
• Process corporate office or supervisor requests by phone and email.
• Coach and counsel associates and follow the applicable procedures.
• Understand the new-hire process, required paperwork and documents, and orientation process.
• Perform other duties assigned by the Director of Operations, District Director, General Manager, or Manager.

Benefits

• Paid vacation for full-time associates working 30 or more hours per week.
• Medical, dental, vision, and retirement benefits for full-time associates working 30 or more hours per week.
• Free movies and meals.
• Paid uniforms.
• Associate College Scholarship Program.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED