Assistant Manager, PT

The Marcus Corporation•Collegeville, PA

1d•Onsite

About The Position

The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast-paced, clean, and safe environment. The role supervises and motivates hourly theatre associates, follows operating policies and procedures, supports company objectives, and helps achieve financial targets. The position reports to the General Manager/Manager. The Assistant Manager supports theatre staffing, scheduling, hiring, training, associate development, payroll tasks, cash handling, inventory control, daily operations, guest service and recovery, sales, vendor ordering, facility maintenance, safety, and compliance. The role also uses theatre systems and equipment, responds to corporate office or supervisor requests, and performs other duties assigned by theatre leadership. Work is performed in a theatre, kitchen, and office environment. Noise is usually low to moderate, with occasional loud conditions. The position requires a flexible schedule that includes late evenings, weekends, and holidays as dictated by business needs. The employee may occasionally lift or move up to 50 pounds.

Requirements

Minimum age of 18.
Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills, tasks, and software systems to meet changing industry demands.
Flexible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to remain calm under pressure or during difficult situations.
High school diploma or equivalent.
Ability to obtain government- or hospitality-required licenses or certificates, such as a state health card permit, local food service/handling permit, or state liquor service permit.
Ability to obtain food-handling licenses as required by local or state laws.
Ability to sit, talk and/or hear, use hands to handle or touch objects, tools, or controls, and stand and/or walk; occasionally lift or move up to 50 pounds; and meet close-vision and focus-adjustment requirements.

Nice To Haves

College coursework in Business Management and Marketing.

Responsibilities

Work independently and solve problems.
Learn theatre roles and schedule associates according to business and attendance needs; use forecasted business levels to assist with scheduling.
Learn and perform cash handling, pulls, server checkout, deposit preparation, drawer and report balancing, safe procedures, and opening and closing procedures.
Understand daily business objectives, including staffing levels, events, and specials.
Help maintain internal inventory control through daily soft counts, validation, and corrections.
Train, motivate, coach, counsel, and develop associates.
Assist the General Manager with hiring, training, associate development, new-hire paperwork, and orientation.
Assist with daily timesheet revisions and payroll as needed.
Create a welcoming guest environment by greeting guests, anticipating needs, and providing exceptional service.
Drive facility sales through MMR, loyalty registration, upselling, and suggestive selling.
Understand and enforce corporate policies, rules, and procedures, along with applicable federal, state, and local laws and regulations; learn audit processes and maintain theatre compliance.
Answer NPS comments and manage the theatre inbox.
Facilitate guest issue resolution and provide positive service recovery.
Operate projection equipment, including projectors, servers, and sound equipment.
Partner with vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
Maintain front-of-house, back-of-house, and kitchen areas; monitor cleanliness, stock, safety, mechanical issues, and aesthetics.
Understand PCI compliance and handle building safety concerns, including accident reports and TCAT.
Use and troubleshoot computer systems and facility technology, including Microsoft Word, Excel, POS systems, Vista, and Cielo.
Protect confidential theatre information and passwords and adhere to PCI regulations.
Process daily corporate office or supervisor requests by phone and email.
Perform other duties as assigned by the Director of Operations, District Director, General Manager, or Manager.