Assistant Manager, PT

Marcus Corporation • Fargo, ND

9d • Onsite

About The Position

The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast-paced, clean, and safe environment. This role supervises and motivates hourly theatre associates, follows operating policies and procedures, and helps meet company objectives and financial targets. The position reports to the General Manager and is split between West Acres Cinema and Century Cinema.

The Assistant Manager supports daily staffing, scheduling, payroll, cash handling, inventory, theatre compliance, guest service, sales, and facility upkeep. The role also assists with hiring, training, coaching, and associate development; handles guest feedback and issues; coordinates orders with vendors; operates projection equipment; and responds to corporate office or supervisor requests. The work is performed in a theatre, kitchen, and office environment, with noise usually low to moderate and occasional louder conditions. Wearing a face mask is required during scheduled working hours.

Requirements

• Minimum age of 18.
• Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems as industry needs change.
• Flexible schedule that includes late evenings, weekends, and holidays as dictated by business needs.
• Ability to stay calm under pressure or during difficult situations.
• High school diploma or equivalent.
• Ability to obtain food-handling licenses as required by local or state laws.
• Ability to obtain any government- or hospitality-required license or certificate, such as a State Health Card Permit, Local Food Service/Handling Permit, or State Liquor Service Permit.
• Ability to sit, talk and/or hear, use hands to handle objects or controls, and stand and/or walk; occasionally lift or move up to 50 pounds; and meet close-vision and focus-adjustment requirements.

Nice To Haves

• College coursework in Business Management and Marketing.

Responsibilities

• Work independently and solve problems.
• Learn theatre roles and schedule associates according to business needs and attendance.
• Learn and handle cash procedures, including pulls, server checkout, and deposit preparation.
• Balance drawers, reports, and the safe, and complete opening and closing procedures.
• Understand daily business objectives, including staffing levels, events, and specials.
• Maintain internal inventory controls, including daily soft counts, validation, and corrections.
• Train, motivate, and develop staff; assist the General Manager with hiring, training, and associate development.
• Use forecasted business levels and attendance to assist with associate schedules.
• Assist with daily timesheet revisions and payroll as needed.
• Create a welcoming guest environment by greeting guests, anticipating needs, and finding creative solutions to provide exceptional service.
• Operate projection equipment, including projectors, servers, and sound equipment.
• Drive facility sales through MMR, loyalty registration, upselling, and suggestive selling.
• Understand and enforce corporate policies and procedures, applicable laws and regulations, and audit processes needed for theatre compliance.
• Answer NPS comments and manage the theatre inbox.
• Resolve guest issues and provide positive service recovery.
• Partner with key vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
• Maintain front-of-house, back-of-house, and kitchen areas, monitoring cleanliness, stock, safety, mechanical issues, and aesthetics.
• Understand PCI compliance and address building safety concerns, including accident reports and TCAT.
• Use and troubleshoot facility computer systems and technology, including Microsoft Word, Excel, POS, Vista, and Cielo.
• Protect confidential theatre information and passwords and comply with PCI regulations.
• Process daily corporate office or supervisor requests by phone and email.
• Coach and counsel associates and follow applicable procedures.
• Understand the new-hire process, required paperwork and documents, and orientation process.
• Perform other duties as assigned by the Director of Operations, District Director, General Manager, or Manager.

Benefits

• Paid vacation for full-time employees working 30 or more hours per week.
• Medical, dental, vision, and retirement benefits for full-time employees working 30 or more hours per week.
• Free movies and meals.
• Paid uniforms.
• Associate College Scholarship Program.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED