Seasonal Souvenir Assistant Manager - Macy's State Street

Cherry Hill Programs•Chicago, IL

2d•Onsite

About The Position

Photogenic, the Souvenir Division of Cherry Hill Programs, creates souvenir photography experiences in partnership with retail locations, tourist attractions, and destinations across North America. The Assistant Manager works alongside the Operations Manager to lead, develop, and motivate the local team toward personal, professional, and company goals. The role also involves taking photos and providing guests with memorable souvenirs; photography experience is not required. The Assistant Manager helps maintain daily operations, supports team development and guest service, assists with administrative tasks, and builds positive relationships with staff at partner locations. The role requires flexibility to work during peak retail periods, including evenings, weekends, and holidays, and comfort working outdoors in natural weather conditions. The position is seasonal at Macy's State Street.

Requirements

Positive attitude and strong work ethic.
Ability to work independently as well as collaboratively, with an understanding of leadership.
Excellent time-management and problem-solving skills, good judgment, and ability to make independent decisions.
Ability to process sales transactions and handle cash comfortably.
Flexibility and willingness to work peak retail hours, including evenings, weekends, and holidays.
Comfort working outdoors in natural weather conditions.
Excellent interpersonal and communication skills.
Strong people-management skills and a passion for developing talent.
Ability to lift and carry equipment weighing up to 50 pounds and stand for prolonged periods.

Nice To Haves

Previous supervisory or management experience is preferred.

Responsibilities

Promote a positive, collaborative environment and uphold company core values and policies.
Take photos and provide guests with memorable souvenirs.
Address and resolve customer concerns or service failures to support positive guest experiences and recovery.
Ensure daily operations are maintained as scheduled.
Lead by example and reinforce policies and procedures established by the Operations Manager or Regional Manager.
Coach and develop team members to drive revenue, reduce costs, and provide world-class guest service.
Establish and maintain positive vendor relations with staff at all locations, and assist where needed.
Assist the Operations Manager with administrative tasks such as inventory, scheduling, training, and recruiting.
Perform other duties as assigned.