Bar Sofia - Assistant Manager

The Armour Group Limited•Halifax, NS

22d•Onsite

About The Position

Under the direction of the General Manager, we are looking for an Assistant Manager at Bar Sofia who will be accountable for the day-to-day operations of the restaurant including staffing, cost controls, staff training, budgeting, administration and active floor management during service.

Requirements

Experience in a high volume, fast paced hospitality environment
A strong understanding of Five-Star service standards and ensuring these are consistently met or exceeded
The ability to anticipate and fulfill guests' needs before they even ask, ensuring a flawless dining experience
A proven track record of managing upscale or fine dining restaurants to understand the complexity of serving guests with high expectations
Superior verbal and written communication skills
The ability to demonstrate extreme organization in a fast-paced environment while acting as a team player
Skills in addressing and resolving guest complaints or concerns with tact, ensuring a positive outcome without compromising the guest experience
Familiarity with premium beverage offerings, including fine wines, cocktails, and specialty coffees, to complement the dining experience
The ability and a passion to create memorable guest experiences through personalized service, remembering preferences of frequent diners, and making guests feel like a VIP

Nice To Haves

A Post-Secondary Diploma/Degree in Business or Hospitality is considered an asset
Previous experience managing events is considered a strong asset
WSET Intermediate Wine Certificate or comparable is considered an asset

Responsibilities

Communicating the vision to all team members and leads by example
Reinforcing the values daily and inspires the team with his/her exciting vision for the future
Regularly monitor and achieve the points of technical service and points of details
Build and maintain relationships with guests, team members and senior management alike
Following bar, beverage and wine control procedures exactly
Providing general administrative support for the restaurant
Showing leadership in creating a culture that revolves around the experience and enjoyment of food and wine
Demonstrating high personal integrity, business ethics and takes every opportunity to promote the venue
Conducting recruitment and selection and training and development initiatives as well as performance management and employee coaching
Using conflict resolution and problem-solving skills
Assisting with the tracking of sales, invoicing, and managing inventory
Conducting briefings with event service staff prior to each function
Ensuring accuracy and timeliness of payroll records
Striving for maximum efficiency and continual improvement of staff productivity
Participating on the Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
Ensuring the facility is well maintained, repaired and spotless at all times
Working with Marketing to design and implement a strategy to attract new business
Building relationships with vendors and suppliers
Such other related duties and responsibilities as may be required from time to time