Juice Bar Assistant Manager

New Leaf•Santa Cruz, CA

1d•Onsite

About The Position

Partners with the Department Manager to manage the department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management. This is a management position responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision, values, and policies.

Requirements

Previous retail management experience in a high-volume environment required.
Entry to mid-level computer proficiency required.
Skills to manage financial results, including labor, sales and profit margin.
Excellent written and verbal communication skills required.
Basic to intermediate math and computation skills required.
Skills to read, understand and follow through on verbal and written instructions.
Skills to exercise good judgment at all times.
Skills to resolve conflicts and analyze a variety of situations to find a solution.
Should have the ability to speak, read and understand English.

Nice To Haves

Grocery experience or food service preferred.
Knowledge and/or experience working with Juice Bar, cheese, bread and/or pastry products preferred.
Experience with Excel and inventory software preferred.

Responsibilities

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.
Seeks opportunities to exceed customer expectations and enhance the customer experience.
Demonstrates ability to manage own time and models a flexible work style.
Shifts tasks as priorities and circumstances change based on needs and conditions of department.
Represents company values.
Works cooperatively and positively with fellow team members.
Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
Promotes a collaborative team environment through recognition, leading by example and working alongside staff.
Demonstrates approachability and fosters open communication.
Creates an environment where staff are invested and encouraged to contribute ideas.
Demonstrates a pro-active approach in resolving staff issues and conflicts.
Conserves company resources.
Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
Contributes to store cleanliness, maintains equipment.
Informs store/department management of any problems.
Observes all company rules and policies.
Understands and complies with specific department or location guidelines, tasks and responsibilities.
Partners with department manager to manage and provide oversight to all areas of the department.
Assesses, prioritizes and delegates tasks and production.
Guides the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity.
Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
Maintains awareness of current ads, promotions, holidays and events.
Plans for weekly ads, events and holidays using tools and reports.
May participate in other activities, such as inventories, scheduling and performance reviews.
Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
Maintains professional vendor relationships.
Ensures customer special orders are accurately placed and delivered.
Prepares Juice Bar department for store opening and closing.
Prepares, cuts, wraps, weighs, tares, prices and presents Juice Bar department products.
Stocks, rotates and faces products with attention to product quality and expiration dates.
Receives and unloads merchandise; checks quality, count and condition.
Communicates any issues to management and merchandising team.
Demonstrates familiarity with products in department and general understanding of culinary terminology, product labelling and common dietary restrictions, with willingness to continue learning.
Follows company procedures for processing invoices, transfers and credits.
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
Works with department manager to meet labor and margin goals and schedule department accordingly.
Develops and executes a plan when results do not meet expectations.
Coaches department to maintain appropriate, accurate and organized inventory and back stock.
Handles damaged and spoiled product according to company policy.
Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
Balances administrative tasks with presence on floor.
Performs other tasks and duties as assigned.
Demonstrates a solid understanding of supervisory responsibilities in accordance with company expectations and applicable laws.
Partners with department manager to provides oversight to all areas of the team.