Assistant Manager-Chandler/Ocotillo

First Credit Union•Chandler, AZ

1d•Onsite

About The Position

The Assistant Manager assists the Branch Manager in guiding branch staff and providing quality service to members through the sale and service of products, with the expectation of meeting or exceeding branch and individual goals. The role requires effective communication with prospective and established members and positive representation of the credit union in support of its FIRST values. The position supervises and coaches branch staff as assigned by the Branch Manager, supports daily branch operations, and helps maintain a motivated, well-trained team. It also involves member service, sales referrals, regulatory compliance, security, safety, and coordination with HR and other solution teams. Physical presence in the branch is required, and periodic travel to other FCU locations may be necessary.

Requirements

High school diploma or equivalent.
Three years of related experience and/or training, or an equivalent combination of education and experience.
Outstanding customer service orientation.
Strong numeric ability.
Accuracy and attention to detail.
Computer proficiency.
Stress management and composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork.
Leadership and supervisory skills.
Ability to work a flexible schedule Monday through Friday.
Ability to handle confidential and sensitive information professionally.
Experience maintaining compliance with governing regulations, particularly the Bank Secrecy Act and Office of Foreign Assets Control requirements.

Nice To Haves

College graduate is highly desirable.
Previous cash-handling experience.
Previous credit union experience is highly desirable.
Multilingual capabilities, including Spanish, are a plus.

Responsibilities

Maintain thorough knowledge of credit union products and services.
Assist the Branch Manager in maintaining a motivated, well-trained team and promoting strong employee relations.
Provide leadership, guidance, and training; assist with problem solving, member-related issues, service experience, out-of-balance conditions, and compliance with credit union policy and state and federal regulations.
Monitor member service quality and help employees maximize cross-selling opportunities by educating members and referring beneficial products and services.
Conduct monthly one-on-one coaching sessions with team members, provide feedback, and help them meet expectations and assigned goals.
Represent and promote the credit union professionally in the community through SEG visits, Chamber networking, and community events.
Help manage branch security and safety by following applicable policies and procedures and informing staff of practices or changes.
Ensure compliance and accuracy with internal controls and established policies and procedures.
Handle confidential and sensitive information professionally.
Coordinate and communicate performance-related matters in partnership with HR.
Open and close the assigned branch and oversee daily operations in the Branch Manager’s absence and in partnership with the manager, as assigned.
Communicate changes, issues, questions, and updates among staff, the manager, and solutions teams.
Ensure timely follow-up and communication between the branch and solutions teams.
Maintain professional and technical knowledge through training, educational workshops, professional publications or podcasts, and required annual credit union training.
Maintain compliance with governing regulations, particularly the Bank Secrecy Act, including handling Currency Transaction Reports and monitoring and reporting suspected suspicious activity, as well as meeting Office of Foreign Assets Control requirements.
Supervise branch staff and coach as assigned by the Branch Manager.