About The Position

The Assistant Manager is responsible for everything that happens during their shift and sets an example for the crew by following all company policies and procedures. Duties include staffing, paperwork, cost and cash controls, inventory and food management, working to a schedule, maintaining store standards and cleanliness, providing customer service, marketing, and supporting profitability. The role requires judgment, math skills, multitasking, and the ability to direct activities and make decisions while working under stress. The position also involves general store duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-related duties and requirements, including delivering products by car, distributing flyers and door hangers, and maintaining a valid driver's license and access to an insured vehicle. Work takes place in a store with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or higher in some areas. Conditions may include food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and varying or adverse weather during outdoor tasks or deliveries. The job involves prolonged standing and repetitive hand use, along with walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing, bending, crouching, and reaching. Delivery work may involve driving, walking, carrying products, and climbing stairs, including five or more flights.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers, in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
  • Ability to perform the listed physical tasks, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

  • Oversee everything that happens during the shift.
  • Set an example for the crew and follow all policies and procedures.
  • Manage staffing and paperwork.
  • Control costs, cash, and inventory.
  • Manage food and work to a schedule.
  • Maintain a perfect image and adherence to standards.
  • Provide great customer service and manage customer relations.
  • Maintain attendance and punctuality.
  • Ensure transportation to and from work.
  • Keep the store clean.
  • Support marketing and profitability.
  • Operate store equipment, stock ingredients, and prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver products by car to customers' doors and distribute flyers and door hangers.
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