Assistant Manager

Southern Multifoods•Longview, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role supports customer satisfaction by providing quick, efficient service and quality products, and upholds standards for quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees, and is performed under general supervision. The job normally requires eight to eighteen months to gain job knowledge. Work conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for customer and employee interactions and drive-through work when necessary.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty, assertiveness, and an aggressive but well-mannered approach.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during busy periods.
Ability to support consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and help create a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate and maintain knowledge of all kitchen and other restaurant equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC).