Assistant Manager

Pet Supermarket•Boca Raton, FL

About The Position

The Assistant Manager partners with the Store Manager to coach the store team in delivering an excellent, consistent shopping experience for customers and their pets. The role supports communicating the company’s vision, values, and priorities, safeguards pet well-being, and contributes to store success by adhering to operational standards and meeting or exceeding sales goals. The Assistant Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The position supports sales and customer-service initiatives, team coaching and development, operational excellence, inventory and labor management, hiring, training, and community engagement. It also requires monitoring business performance throughout the day and responding to changing business needs. The role involves working primarily on the selling floor, standing or moving around in a relatively temperature-stable environment. Physical duties include lifting, bending, reaching, kneeling, and stooping; accidental pet injuries and common slips, trips, falls, and lifting-related strains or sprains are possible. The employee may occasionally work alone and must maintain open communication with customers, coworkers, and upper management, as well as access, input, and retrieve information using a computer system. Confidential business, customer, and personnel information must be kept confidential.

Requirements

At least 2 years of experience in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to work a rotating schedule that includes two closing shifts per week; one full weekend (Saturday and Sunday) every period; Saturday or Sunday each week; and one full weekend off every period if coverage permits.
Valid driver’s license.
Access to a motor vehicle.
Ability to perform duties requiring physical exertion and dexterity, including heavy lifting up to 55 pounds several times per shift.
Ability to maintain open communication with customers, fellow employees, and upper management.
Ability to access, input, and retrieve information from a computer system.
Ability to maintain the confidentiality of business, customer, and personnel information.

Nice To Haves

College degree.

Responsibilities

Assist in driving sales, service, and customer-experience initiatives to achieve sales, KPI, and other store performance goals.
Monitor customer service and selling models, ensure professional customer interactions, resolve customer complaints, and direct work as needed.
Recognize and celebrate team efforts and accomplishments while maintaining a professional demeanor and positive attitude.
Maintain a safe and clean store environment and oversee the cleanliness, care, feeding, and well-being of livestock and other animals.
Protect tangible and intangible company assets.
Motivate, coach, develop, and performance-manage teams to meet customer-experience and selling-model expectations.
Review store communications, distribute relevant information to employees, and ensure required actions are completed.
Ensure company values are upheld and accurately represented in the store.
Maintain brand standards and operational excellence.
Maintain the fish system, including inventory, ordering, and budget adherence.
Assist with ordering inventory within budget and at levels appropriate to drive sales.
Partner with the Store Manager to ensure physical inventories are accurate and shrink goals are met.
Create a team-oriented environment through customer-service role plays and in-store contests.
Support management of labor hours to meet customer needs and complete required operational compliance tasks.
Support training plans, new-hire checklists, sales techniques, and new-product launches.
Assign day-to-day tasks and train and develop store associates for future success.
Partner with the Store Manager to address performance-management concerns and correct performance in a timely manner.
Assist with hiring, maintain a proactive staffing plan and talent pipeline, and coordinate candidate prescreening, interviews, and reference checks as needed.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Understand and regularly monitor store business throughout the day or shift, and react to business needs.