Assistant Manager - Sulphur Grove

Goodwill Easterseals Miami Valley•Dayton, OH

About The Position

The Assistant Manager assists the Store Manager in managing a retail store effectively to achieve sales goals and manage the expense budget. The role supports daily store operations, including opening and closing, banking, employee training and supervision, customer service, merchandising, inventory, reporting, scheduling, and compliance with company policies and safety standards. The Assistant Manager also helps foster continuous improvement, teamwork, and equal employment opportunity practices. In the Store Manager’s absence, the Assistant Manager directly supervises employees and volunteers and performs manager-on-duty responsibilities, including opening and closing the store. The role requires a flexible schedule, reliable personal transportation with adequate liability insurance, and the ability to meet the physical demands described in the posting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, display, shipping and receiving, merchandising, and customer service.
Ability to pass a criminal background check and random drug screens.
Provide personal transportation and adequate liability insurance.
Work a flexible schedule to meet store needs.
Ability to regularly lift and/or move up to 50 pounds.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Experience in retail operations is preferred but not required.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Open and close the store as needed and perform daily manager-on-duty tasks in the Store Manager’s absence.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures, cashiering, banking, stock, display, shipping and receiving, and customer service.
Model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, inventory, merchandise ordering, stock rotation, and merchandising duties.
Complete assigned reports accurately, including donation counts, markdowns, time cards, readings, Daily Business Statements, deposits, and cash drawer reports.
Enforce retail sales and donation policies and procedures according to the retail procedures manual.
Ensure retail quality-control standards are met for textiles, miscellaneous items, and furniture, and ensure employees know the criteria.
Assist with employee scheduling to achieve appropriate staffing within budget.
Follow the Goodwill dress code and set a professional example for employees.
Offer suggestions and make decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Assist the Store Manager in conducting effective store meetings.
Work as a team member and independently as needed.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards required by CARF, the Department of Labor, and other regulators.
Directly supervise employees and volunteers in the Store Manager’s absence, including interviewing, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.
Perform other duties as assigned.