Assistant Manager (Bilingual) - Costa Almadena, Tax-Credit

ResProp Talent•San Antonio, TX

About The Position

ResProp Management is hiring a bilingual Assistant Manager for Costa Almadena, a tax-credit community in San Antonio, Texas. The Assistant Manager supports the Property Manager and leasing team with leasing, resident relations, accounting tasks, collections, property presentation, and owner communications. The role helps achieve occupancy and retention goals while delivering a positive experience for current and prospective residents.

Requirements

Bilingual in English and Spanish.
At least one year of leasing experience in a tax-credit community.
Ability to work a varied schedule, including weekends and holidays as required.
Cheerful attitude and focus on customer service.
Strong written and verbal communication skills.
Technology savvy, with the ability to learn and work with property management applications.
Strength in sales, leasing, closing, delinquency management, and renewal management.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and motivate leasing consultants with sales strategies to achieve occupancy goals.
Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
Initiate lease violations, late-rent notices, and evictions as needed.
Assist the Property Manager with accounting month-end tasks.
Support the leasing process from tours through move-in, including closing sales, completing lease documents, and inspecting apartments.
Explain property features in relation to prospective residents’ needs.
Follow up with prospective and current residents to support occupancy and retention goals.
Build resident relationships through courteous, timely responses to needs and concerns.
Respond to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Work with teammates to plan and organize resident events.
Train and develop teammates, including providing on-the-job training to leasing consultants and scheduling company training.
Inspect and prepare the property daily for cleanliness, including the office, models, compactor, vacant units, curb appeal, and amenity areas; touch up model and vacant units and maintain office cleanliness.
Handle in-house bad-debt collections.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to owner requests.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.