Assistant Manager - Airport

CC Holdings•Indianapolis, IN

1d•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented Assistant Manager to join its management team. The position is based at the Indianapolis International Airport and supports the General Manager in daily café operations. The Assistant Manager helps deliver hospitality and an exceptional customer experience, supports sales and profitability, coaches and develops team members, and helps ensure smooth daily shift execution. The role includes becoming proficient in café operations such as sandwiches, smoothies, specialty drinks, and preparation work. The anticipated start date is November through December, depending on hiring and onboarding timelines. Shifts vary between 5:00 AM and 11:00 PM, Monday through Sunday, including nights and weekends.

Requirements

At least 2 years of experience in the food industry.
At least 2 years of management experience.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to manage a team of 20 or more employees.
Experience with product ordering, food cost management, setting pars, and inventory counts.
Technical proficiency in Microsoft Office Suite.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to stand and walk for extended periods; move throughout restaurant and work areas; prepare and handle food; operate restaurant equipment; interact with customers and team members; maintain cleanliness and sanitation standards; and perform other duties necessary for restaurant operations.
Ability to lift, carry, push, or pull items consistent with the requirements of the role.

Responsibilities

Promote and facilitate the company’s HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented.
Support the General Manager in daily operations and assist with daily shift execution and operational flow.
Provide an exceptional customer experience and consistently deliver high levels of customer service and hospitality.
Identify operational issues and coach team members toward solutions.
Motivate team members to exceed customer expectations and encourage sales growth through hospitality and service excellence.
Assist the management team in achieving positive sales and profit trends.
Work closely with the team while upholding company values and adhering to company policies and procedures.
Become proficient in café operations, including sandwiches, smoothies, specialty drinks, and prep work.
Use sound business judgment during uncertain or high-pressure situations and respond urgently to operational needs.
Manage a team of 20 or more employees.
Use product-ordering, food-cost management, par-setting, and inventory-counting practices.
Coach and develop hourly team members.
Handle guest concerns and resolve customer issues professionally.
Assist with inventory management and product ordering.
Use Microsoft Office Suite.