Assistant Manager

Capriotti's Iowa•Davenport, IA

1d•$15 - $22

About The Position

Capriotti’s Sandwich Shop is seeking a Restaurant Assistant Manager to help lead daily restaurant operations, develop high-performing teams, and maintain the brand’s standards for food quality, speed, service, and hospitality. This is a hands-on leadership role involving team development, operational consistency, guest satisfaction, and support for the restaurant’s financial performance. The Assistant Manager works in conjunction with the General Manager and supports the Owner on restaurant performance and improvement opportunities.

Requirements

Restaurant leadership experience; fast-casual, quick-service, or hospitality leadership experience is preferred.
Proven ability to lead, coach, and motivate restaurant teams.
Strong organizational, time-management, and problem-solving skills.
Excellent communication and interpersonal skills.
Experience managing restaurant operations, inventory, and labor.
Comfort using POS systems and basic computer software.
Must be at least 18 years old.
Ability to work in temperatures ranging from 0°F to 100°F.
Ability to stand, walk, and move throughout the restaurant for extended periods.
Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet.

Nice To Haves

Fast-casual, quick-service, or hospitality leadership experience.

Responsibilities

Lead and develop the team in conjunction with the General Manager.
Assist with recruiting, hiring, training, and retaining high-performing restaurant team members.
Coach and mentor employees through Capriotti’s structured training programs.
Build a positive, motivated, and team-oriented culture.
Help manage staffing levels to support efficient operations.
Ensure food quality, food safety, and presentation meet Capriotti’s brand standards.
Oversee daily restaurant operations, including food preparation, service, and cleanliness.
Help the General Manager maintain compliance with health, safety, and sanitation guidelines.
Manage cash handling.
Deliver exceptional guest service and hospitality on every visit.
Model Capriotti’s “CAPtivating Service” culture through leadership and example.
Encourage selling and upselling to enhance the guest experience.
Oversee the team and the quality of products served to customers.
Help the General Manager monitor labor costs, food costs, and operational expenses.
Work with the General Manager and Owner to analyze restaurant performance metrics and identify opportunities for improvement.
Support local marketing initiatives and community engagement efforts.
Maintain professional communication with employees, guests, vendors, and leadership.
Demonstrate adaptability and problem-solving in a fast-paced environment.
Foster accountability, teamwork, and trust across the restaurant team.