Assistant Manager - Western Ave. - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, ensuring efficient processes across customer service, inventory management, and sales. The role focuses on creating a welcoming shopping experience while maintaining a productive work environment. It embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates. It reports to the Store Manager, who evaluates performance annually.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills.
- Ability to resolve customer concerns and support a positive shopping experience.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance for travel to different job sites.
- Authorized to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to use standard office and light industrial equipment effectively and safely.
Responsibilities
- Participate in recruitment by identifying and hiring qualified candidates to build a competent and diverse team.
- Develop and implement staff training on company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching.
- Take disciplinary action when necessary to maintain standards of conduct and performance.
- Supervise and coordinate store operations, including inventory, merchandising, sales floor operations, and customer service.
- Ensure departments collaborate to achieve business goals, optimize workflow, and provide an exceptional customer experience.
- Establish and enforce safety protocols for employees and customers.
- Monitor security risks, including internal theft and shoplifting, and take measures to mitigate them.
- Promote safety awareness and compliance among staff.
- Communicate with the Store Manager about operations, staff performance, and challenges.
- Participate in meetings about store performance and strategies for improvement.
- Assist in developing and implementing corrective action plans for operational issues, and monitor their outcomes.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
