Drive Thru Ambassador - Western Ave. - FT
About The Position
The Drive Thru Ambassador provides exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly, organized donation area. The role assists donors with unloading items, expresses appreciation, and supports smooth operations in a fast-paced retail environment. The position reports to the Store Manager, who evaluates performance annually. The role embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donations.
- Ability to learn and apply donation policies, including identifying acceptable and unacceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently and accurately in a fast-paced setting while maintaining organization.
- Strong teamwork and communication skills.
- Authorization to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up and/or down.
- Ability to lift and/or move up to 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet donors, help unload donations, and express appreciation to create a welcoming experience.
- Receive, inspect, sort, and price donated items according to established guidelines.
- Follow safety protocols and handle donations properly to prevent damage, accidents, and injuries.
- Keep the donation area clean, organized, hazard-free, and professionally presented.
- Document donation intake accurately, maintain required records, and report discrepancies or concerns to management.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive team environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
