About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows all company policies and procedures, and expects the same from team members. It includes staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, customer service, marketing, and profitability. The position also performs general store-team duties as needed, such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The role may include delivering products and flyers within a designated delivery area and requires access to an insured vehicle and a valid driver's license with a safe driving record that meets company standards.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Motor coordination to make precise movements quickly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to work under stress, direct activities, perform repetitive tasks, work alone and with others, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands described, including standing, walking, lifting and carrying supplies, pushing or pulling trays, climbing, bending, reaching, and driving.

Responsibilities

  • Oversee all activity during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures, ensuring the crew does the same.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain a perfect image and adhere to standards, including store cleanliness.
  • Provide great customer service and maintain attendance and punctuality.
  • Support marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers.
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