02279 Assistant Store Manager

Sally Beauty Holdings•United States,

7d•$19 - $20

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations, and is responsible for the Store Manager’s primary duties when the Store Manager is absent. The role helps deliver strong customer experiences, meet sales and key performance indicators, maintain brand standards, and achieve business goals through planning, communication, and accountability. The Assistant Manager supervises and develops associates, supports daily goals and activities, resolves customer concerns, and ensures consistent execution of in-store and omnichannel selling. The role oversees company processes, inventory and shipment processing, payroll hours and scheduling, store opening and closing procedures, and timely completion of company assignments. It also helps maintain a safe, compliant store, protect company assets, and follow inventory, cash-control, and HAZMAT procedures. The position involves standing and walking for extended periods; recurring bending, crouching, stooping, stretching, and reaching; and lifting moderately heavy items such as shipment or record boxes. The work takes place in retail stores and may involve working in other stores from time to time.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Effective communication with team members and management.
Scheduling availability to meet the needs of the business.
The position requires standing and walking for extended periods, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise associates and support the direction and planning of daily goals and activities to deliver an exceptional customer experience and maximize sales, KPIs, and customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Train, develop, coach, and counsel associates; recruit candidates when needed and hold the team accountable to company policies and expectations.
Maintain positive associate relations, share relevant company information, communicate consistently with area and district management, and foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital and omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, including ordering and shipment processing; manage payroll hours according to business needs and schedule appropriately.
Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and enforce company policies and procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Analyze and use available reporting, tools, and technology; ensure HAZMAT training and execution requirements are met.
Perform the Store Manager’s primary duties when the Store Manager is not present.

Benefits

Generous product discount and free sample products.
Education regarding company products.
Opportunity for growth.
Medical insurance with pharmacy benefits for full-time associates.
Dental insurance.
Vision insurance.
401(k) retirement plan.
Six paid holidays.
Three to four floating holidays, depending on years of service.
80 to 160 hours of vacation time each year, depending on years of service.
Life insurance.
Disability insurance.
Associate advocacy benefits.
Voluntary benefits, including accident insurance, identity theft protection, and pet insurance.