Ace Assistant Manager

Curt's Ace Hardware (K-VA-T Food Stores Inc)•Knoxville, IA

About The Position

The Assistant Store Manager upholds the Core Values determined by the management team and is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. The role focuses on maximizing store sales and profitability, minimizing expenses, and ensuring the store is optimally stocked and merchandised while delivering the “Amaze Every Customer Every Time” service standard. The Assistant Store Manager also contributes to the growth and development of the management team and store associates. The position oversees sales and operations, customer service, inventory, coaching and training, and safety, compliance, and store environment. Responsibilities include supervising and developing staff, meeting sales and service goals, maintaining inventory accuracy and store presentation, and enforcing safety procedures.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least one year of leadership experience in a retail or customer service setting.
Good verbal and written communication skills.
Ability to motivate and lead store associates fairly and impartially.
Strong analytical skills and the ability to delegate and work independently.
Strong organizational, time-management, and project-management skills.
Technical proficiency with basic retail computer systems and related software.
Ability to develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Possess a valid in-state driver license and an acceptable driving record under the company insurance carrier’s standards.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish verbal and written communication skills strongly preferred.

Responsibilities

Hire, train, and develop store staff; set growth goals, provide ongoing performance feedback, and recognize accomplishments.
Review store evaluations with management and staff, identify opportunities, and correct issues promptly.
Supervise staff to meet sales performance goals and ensure company procedures are followed.
Delegate workload to meet merchandising and visual presentation standards.
Participate in associate evaluations and provide feedback, recognition, and growth opportunities.
Complete merchandising updates according to company standards and work with vendors on merchandising strategies, planograms, and updates.
Forecast staffing needs, create work schedules, monitor payroll against budgets, and take corrective measures as necessary.
Review staffing needs and associate strengths and opportunities with the Store Manager and HR/Ops Directors before staffing changes.
Develop and implement in-store marketing strategies, including promotions, events, and seasonal merchandising.
Promote customer service as the top priority by observing, monitoring, and coaching associate performance and customer interactions.
Teach and model “Amaze Every Customer Every Time” through leadership and coaching.
Use huddles, communication boards, and store meetings to communicate performance and educate, engage, and motivate the team.
Ensure customers are acknowledged, their needs are met, and concerns are resolved quickly.
Review customer service measurement reports and work with the team to sustain or improve service levels.
Document at least one observation per associate monthly and provide coaching for consistent customer service.
Maintain inventory accuracy through on-hand integrity, receiving, transfers, communication, product mix and flow, and adherence to company practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development through leadership training, self-directed learning, local business events, and Ace or industry events.
Identify appropriate training for associates and oversee required training, including new-hire orientation, on-the-job training, and vendor training.
Enforce safety policies and procedures and model safe behavior.
Enforce store environment procedures to maintain store appearance.
Conduct preventative safety and fire inspections and take appropriate action to correct issues.
Operate a forklift safely as needed to stock and store product.