About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all policies and procedures, and ensuring the team does the same. Assistant Managers also perform general store team duties, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The position may include delivering products by car to customers, delivering flyers and door hangers, and navigating the designated delivery area. Delivery duties involve carrying products, walking, driving, and potentially climbing multiple flights of stairs. Work may involve changing temperatures, adverse weather, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.

Requirements

  • Must be at least 18 years of age.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions and communicate with customers and coworkers.
  • Motor coordination to make precise movements quickly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses, and ability to navigate adverse terrain while carrying products.

Responsibilities

  • Oversee all activity during the shift, including cost, inventory, and cash controls and customer relations.
  • Set an example for the crew and ensure adherence to company policies, procedures, and standards.
  • Manage staffing, paperwork, food, schedules, store cleanliness, marketing, and profitability.
  • Provide great customer service and maintain attendance and punctuality.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products to customers by car, and deliver flyers and door hangers when required.
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