Management - Assistant Manager

Romulus Restaurant Group•Scottsdale, AZ

10d

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with its overall direction, coordination, and evaluation. The role supports budgeted sales and profits, guest service, employee development, recruitment and retention, compliance, safety, sanitation, security, and the upkeep of restaurant equipment and premises. The Assistant Manager directly supervises craft employees and carries out supervisory responsibilities in accordance with company policies and applicable laws, keeping the General Manager informed. The position requires a high school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience. Employees must be able to communicate in English, interpret instructions and documents, prepare routine reports, perform basic mathematical calculations, and use common-sense reasoning to address problems. A valid driver’s license is necessary to drive a car on Company business, and certification through assigned IHOP training courses is required. The work involves regularly standing, walking, and sitting, as well as handling objects and controls, reaching, bending, kneeling, crouching or crawling, communicating, and using the senses of hearing, taste, and smell. The employee regularly lifts or moves up to 10 pounds and occasionally up to 100 pounds. The work environment may include fumes or airborne particles, moving mechanical parts, caustic chemicals, wet or humid conditions, extreme temperatures, electrical shock or radiation risks, and moderate noise. RRG states that it offers paid vacation, paid maternity and paternity leave, paid sick time, insurance, and flexible hours. The company also describes opportunities for leadership development and advancement, including a preference for promoting from within.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Valid driver’s license necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the physical demands described, including regularly lifting or moving up to 10 pounds and occasionally up to 100 pounds.
Ability to perform the job’s essential functions, with reasonable accommodations where applicable.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve operations and the guest experience.
Assist with executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit in accordance with current IHOP SOPs and the operations plan.
Comply with applicable federal, state, and local regulations.
Assist with recruiting, training, and retaining employees in accordance with the current SOP and operations plan.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, the building structure, and premises are in proper operating condition in accordance with federal regulations and the SOP.
Ensure safety and sanitation practices comply with applicable regulations and the SOP.
Ensure security practices follow the SOP.
Assist in completing required reports and paperwork.
Directly supervise craft employees at the assigned unit.
Assist the General Manager with the overall direction, coordination, and evaluation of the company unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.