Management - Assistant Manager

Romulus Restaurant Group•Sapulpa, OK

12d

About The Position

The Assistant Manager directs operations at an assigned IHOP unit and assists the General Manager with the overall direction, coordination, and evaluation of the unit. The role supervises craft employees and supports budgeted sales and profits, guest service, employee development, recruiting, training, and retention. The Assistant Manager helps execute financial, local restaurant marketing, guest service, and human resource objectives in accordance with IHOP Standard Operating Procedures and the operations plan. The position also helps ensure regulatory compliance, adequate supplies, proper equipment and premises condition, safe and sanitary operations, security practices, and completion of required reports and paperwork. The role requires a high school diploma or GED and two to four years of related experience and/or training, or an equivalent combination. A valid driver's license is necessary for driving on Company business, and certification through assigned IHOP training courses is required.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Valid driver's license for driving a car on Company business.
Certification through assigned IHOP training courses.
Ability to perform the described essential duties, with reasonable accommodations where applicable.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for restaurant hourly employees to improve operations and the guest experience.
Assist with execution of annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit.
Comply with federal, state, and local regulations applicable to the assigned unit.
Assist with recruiting, training, and retaining employees.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structure, and premises are in proper operating condition according to federal regulations and the SOP.
Ensure safety and sanitation practices are maintained according to applicable regulations and the SOP.
Ensure security practices are followed according to the SOP.
Assist with completing required reports and paperwork.
Directly supervise craft employees at the assigned unit and assist the General Manager with unit direction, coordination, and evaluation.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.