Management Assistant

Knight Insurance Group • Mission Viejo, CA

11d • $20 - $23

About The Position

Midway Auto Group is a privately owned company that has been in business for over 50 years. Midway Car Rental serves the Los Angeles area and surrounding communities, providing vehicles and personalized customer service. The Management Assistant helps customers with rental transactions, supports sales and customer service, and completes revenue reporting and other operational duties. The role may also include office or lot cleaning and washing or vacuuming cars.

Requirements

• 1–2 years of customer service experience.
• At least 6 months of sales experience.
• Ability to work in a fast-paced, collaborative environment.
• Strong verbal and written English communication skills.
• Extremely high energy level.
• Availability to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Ability to multitask, with attention to detail and strong organizational skills.
• Pass a background check, including pre-employment drug testing, SSN validation, and criminal record review.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 5–7 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 5–7-year period. Driving records are subject to continuous monitoring.
• At least 3 years of license history and recent active driving.

Responsibilities

• Provide exceptional customer service and use focused sales techniques to identify customer needs and enhance the rental experience.
• Learn the business and approach the work with an ownership attitude.
• Prepare rental and return documents accurately and completely; disclose rates, additional charges, terms, and conditions; and obtain customer signatures.
• Maintain knowledge of the vehicle fleet and explain available options and additional services.
• Respond to or resolve customer service issues effectively.
• Maintain a professional appearance and keep the office clean.
• Perform other customer-related duties to exceed customer expectations.
• Process the Daily Business Report and other revenue reporting efficiently and on time.
• Perform other duties assigned by management, which may include office or lot cleaning and washing or vacuuming cars.

Benefits

• Paid holidays, vacation, and sick days off.
• Medical, dental, and vision insurance for full-time employees, beginning in the month after 60 days of employment.
• 401(k) participation and an Employee Stock Ownership Plan after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed