Management Assistant

Hankey Group External • Mission Viejo, CA

11d

About The Position

Midway Auto Group is a privately owned company that has been in business for over 50 years and was named a Southern California Top-Rated Place to Work in 2023. Midway Car Rental serves the Los Angeles area and locations beyond its central offices, providing vehicles and personalized customer service. The Management Assistant helps customers with rental and return transactions, sales, customer service, and revenue reporting while supporting office and vehicle-lot upkeep as needed. The role requires availability for days, nights, weekends, and holidays.

Requirements

• 1–2 years of customer service experience.
• At least 6 months of sales experience.
• Ability to work in a fast-paced, collaborative environment.
• Strong verbal and written English communication skills.
• Extremely high energy level.
• Availability to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Strong multitasking ability.
• Attention to detail and organizational skills.
• Pass a background check, including pre-employment drug testing, Social Security number validation, and criminal record screening.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 5–7 years, no more than one serious moving violation in the last 3 years, and no driving-related license suspension or revocation within a 5–7-year period.
• At least 3 years of license history and recent active driving.
• Subject to continuous motor vehicle record monitoring.

Responsibilities

• Provide exceptional customer service and use focused sales techniques to determine customer needs and improve the rental experience.
• Develop an understanding of the business and demonstrate an ownership attitude.
• Prepare rental and return documents accurately and completely.
• Explain rates, additional charges, rental terms, and conditions, and obtain customer signatures.
• Maintain knowledge of the vehicle fleet and explain available vehicle options and additional services.
• Respond to or resolve customer service issues effectively.
• Maintain a professional appearance and keep the office clean.
• Perform other customer-related duties to exceed customer expectations.
• Process the Daily Business Report and other revenue reporting functions efficiently and on time.
• Perform other duties assigned by management, which may include office or lot cleaning and washing or vacuuming cars.

Benefits

• Paid holidays, vacations, and sick days off.
• Medical, dental, and vision insurance for full-time employees beginning in the first month after 60 days of employment.
• 401(k) participation after 6 months of employment.
• Employee Stock Ownership Plan after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed