Assistant Manager

Soar QSR•Lewisville, TX

About The Position

The Assistant Manager assists with leading and managing drive-in operations and employees during an assigned shift. The role is responsible for supporting an optimal guest experience, maintaining operational standards, managing staffing and costs, and helping ensure compliance with company policies and applicable laws. The position requires at least 30 hours per week and may involve irregular hours, nights, weekends, and holidays. The work takes place in a restaurant environment with continuous standing and movement and exposure to heat, hot liquid shortening, freezer conditions, and variable outdoor temperatures.

Requirements

At least six months of restaurant management experience or one year of retail management experience.
Experience running a restaurant shift without supervision.
General restaurant or retail knowledge.
Knowledge of federal, state, and local labor and employment laws, including wage and hour laws and EEO laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
Ability to work a minimum of 30 hours per week, including irregular hours, nights, weekends, and holidays.
Ability to move and stock food product weighing up to 50 pounds.

Responsibilities

Train, manage, direct, coach, lead, and assign drive-in employees during a shift.
Lead and manage drive-in operations during a shift to provide an optimal guest experience.
Manage staffing levels during a shift.
Perform opening and/or closing duties.
Handle and properly escalate guest issues and concerns during a shift.
Handle and properly escalate employee issues and concerns.
Monitor and manage food, labor, paper, and inventory to maximize cost control, operational efficiency, quality standards, and customer service.
Assist with preparing and maintaining drive-in records.
Comply with and enforce company policies, procedures, and operational standards.
Ensure compliance with applicable federal, state, and local laws.
Perform station duties as necessary during a shift, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
Perform regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Maintain regular attendance.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.