Assistant Store Manager (Full-time) - McDonough, GA

Hibbett•McDonough, GA

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities. The Assistant Manager supports asset protection, store planning, sales, restocking, merchandising, ordering, scheduling, personnel recruiting, training, and evaluation. They guide employees and customers, monitor inventory, sales statistics, and expenses, direct staff, and keep the Store Manager informed about inventory movement and customer trends. The role also involves providing customer service, promoting products and services, following company policies and procedures, and protecting company assets and financial information. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out related personnel and work-direction responsibilities.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in applicable manuals and communications.
Protect company assets and financial information by maintaining effective internal controls and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
In the Store Manager’s absence, interview and train employees, plan and assign work, direct work, and resolve problems.