Assistant Manager

Bird Rock Coffee Roasters•San Diego, CA

12d•$19 - $21•Onsite

About The Position

Bird Rock Coffee Roasters is seeking an Assistant General Manager to help lead cafe operations, develop employees, maintain product and customer-service standards, and support measurable business results. The role offers hands-on experience in business operations and cafe management. The Assistant General Manager works with the General Manager to understand cafe financials, including cost of goods, profitability, and performance metrics, and supports the team in delivering excellent guest experiences.

Requirements

Multi-tasking skills.
Ability to remain composed in a fast-paced environment.
Problem-solving skills.
Punctuality and dependability.
Drive for results.
Ability to think about the bigger picture.
Cash-handling skills.
1–2 years of supervisor experience.

Nice To Haves

3 years of retail or customer-service experience.
2–3 years of cafe or food-service experience.
1–2 years of specialty coffee knowledge.

Responsibilities

Model above-and-beyond customer service and high-quality coffee preparation.
Encourage inclusive conversations about coffee with team members.
Take inventory accurately and place orders with attention to cost of goods.
Coach and train team members and provide growth-oriented feedback.
Help the General Manager manage schedules and monitor daily labor and sales against targets.
Help find coverage for uncovered shifts.
Split cash tips accurately among team members.
Troubleshoot problems through the appropriate channels.
Communicate clearly, positively, and proactively with the General Manager, team members, and guests.
Participate in disciplinary discussions.
Work with the General Manager to develop knowledge of cafe financials, including cost of goods, profitability, and performance metrics.
Contact the maintenance team when equipment is not functioning properly.
Demonstrate enthusiasm and work to meet or exceed objectives.