Assistant Store Manager (Full-time) - Hueytown, AL

Hibbett•Hueytown, AL

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department, adherence to policies, procedures, and visual standards, and a strong focus on customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position supports store asset control, planning and execution of selling, restocking, merchandising, ordering, and scheduling, personnel recruiting and training, inventory and sales awareness, and administrative work. The Assistant Manager guides employees and customers across departments, helps ensure departmental standards and profitability, communicates inventory movement and customer trends to the Store Manager, and protects company assets and financial information through effective internal controls. The Assistant Manager provides attentive customer service, including helping customers upon entry and assisting multiple customers during peak periods, and promotes the company’s services and merchandise. When supervising employees, the role may include interviewing and training, planning and assigning work, directing staff, and resolving problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide employees and customers with knowledge and guidance across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Help maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company direction communicated through memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and inform management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.