Assistant Manager - Store

TravelCenters of America•St Rose, LA

About The Position

The Store Assistant General Manager assists the General Manager with operations and marketing functions of the Travel Store/Convenience Store. The role includes staffing, training and developing team members, supervising staff, and improving store profitability. The Assistant Manager helps deliver a convenient shopping experience and ensures travelers are returned to the road better than they came. The position leads the team to meet and exceed company performance standards, supports customer service and product knowledge, and fosters an atmosphere where team members and guests can provide feedback. It also supports financial objectives through effective management of people, products, services, and facility processes, while following safety and operating standards and company vendor guidelines. The Assistant Manager may perform duties of hourly associates as needed. The role requires a high school diploma or GED. Supervisory experience in a convenience store, truck service, travel center, or related industry is preferred. Candidates should have strong verbal and written communication skills, proficiency in Microsoft Office, an understanding of POS software, and flexibility to work nights, weekends, and some holidays. The work may involve outdoor exposure in all seasons, loud noise, fumes, particles, mechanical parts, vibration, and substances such as dirt, dust, grease, oil, gas, and concentrated cleaning solutions. Physical demands include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office.
Operational understanding of POS software.
Ability to lead, motivate, train, and develop people.

Nice To Haves

Supervisory experience in a convenience store, truck service, travel center, or related industry.
Leadership style that sets an example while working alongside team members.

Responsibilities

Assist the General Manager with operations and marketing functions of the Travel Store/Convenience Store.
Staff, train, develop, and generally supervise store team members.
Lead and inspire the team to meet and exceed company performance standards and improve store performance, including customer service, product knowledge, and store atmosphere.
Coach and performance-manage staff according to company policy, while fostering an atmosphere conducive to feedback from team members and guests.
Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, and foster a culture of respect and recognition.
Help achieve financial objectives through effective management of people, products, service, and facility processes, with a focus on revenue and profit.
Follow safety and operating standards and company guidelines for vendor relationships.
Perform the duties of any hourly associate position when necessary.
Support improved store profitability.