Assistant Manager(07490) - 5121 NC Hwy 42 West suite 130B

Domino's Franchise•Garner, NC

About The Position

The Assistant Manager leads a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels that meet business needs throughout the day, supports opening and closing procedures, and promotes a sense of urgency, teamwork, energy, and fun. The Assistant Manager provides quality service to internal and external customers, resolves customer disputes, and helps ensure customers return after an unsatisfactory experience.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that reflect business needs throughout the day.
When closing, make end-of-night bank deposits.
When closing, complete a nightly product inventory count.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Promote a sense of urgency with every order.
Resolve disputes and work to turn unhappy customers into returning customers.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.