General Manager(07490) - 5121 NC Hwy 42 West suite 130B

Domino's Franchise • Garner, NC

1d

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps ensure the store meets Domino’s Operation Evaluation Review standards, maintains appropriate staffing and scheduling, and provides quality service to internal and external customers. The General Manager also trains the GMIT on store operations and promotes a team atmosphere characterized by urgency, energy, and fun.

The position includes opening and closing duties, managing inventory and product needs, handling delivery-driver collections and routing, and supporting the preparation of products and ingredients. The General Manager communicates with managers and staff about matters affecting business operations and helps resolve customer disputes.

Requirements

• Ability to read and understand a P&L ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order-entry system.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• When closing, complete nightly bank deposits and product inventory counts.
• When opening, ensure the store is properly set up and ready to receive orders at opening time.
• Foster and project a sense of urgency with every order.
• Ensure the store operates according to Domino’s Operation Evaluation Review standards and oversee total store operations.
• Communicate with other managers and staff about matters that affect business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that meet business needs throughout the day and create employee schedules based on labor needs.
• Collect money and signed credit-card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and work to ensure unhappy customers return.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while maintaining Domino’s standards for on-time delivery.
• Read and understand the P&L ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers by phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed