Assistant Manager - Bilingual

National Vision•Corpus Christi, TX

About The Position

America’s Best, part of National Vision, is seeking a bilingual Assistant Manager to oversee daily store operations, including personnel management and inventory control. The role supports the eyeglass department and helps deliver a positive customer experience while keeping associates engaged. The store is closed every Sunday. The Assistant Manager monitors sales, profit, and performance goals; oversees department efficiency and compliance; supports customer-service and quality standards; and supervises and motivates associates. The position also works with the General Manager on staffing, recruiting, selection, and retention. Duties may vary by location to comply with state licensing and credential requirements.

Requirements

Fluent in reading and speaking both English and Spanish.
Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee the eyeglass department to support efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Customer Lifestyle (CL) Sales associates, and in some stores the Receptionist, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.