About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role requires setting a strong example, following all company policies and procedures, and expecting the same from the crew. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. Assistant Managers may perform general store team-member duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and facilities. On-the-job orientation and training are provided. The role involves working with customers and coworkers, using a computer or touchscreen to enter orders, and may include delivering products by car within a designated delivery area. The work includes standing and walking for much of the shift and may involve lifting and carrying supplies, navigating stairs, bending, reaching, and using hands continuously. Working conditions can include temperature extremes, hot equipment, sharp edges, mechanical parts, food odors, cornmeal dust, cramped spaces, and varying or adverse weather during outside tasks or deliveries.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers, in person and over the telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to navigate adverse terrain and locate addresses within the delivery area.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions.
  • Valid driver's license with a safe driving record meeting company standards, for delivery duties.
  • Access to an insured vehicle that can be used for delivery, for delivery duties.
  • Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, driving, and continuous hand use.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, and cash, and maintain customer relations.
  • Set an example for crew members and ensure all company policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image and standards, cleanliness, and customer service.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car within the designated delivery area, when required.
  • Attend work punctually and arrange transportation to and from work.
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