Assistant Manager

Southern Multifoods•Ennis, TX

About The Position

The Assistant Manager assists with management responsibilities and supports the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining high standards of quality, service, cleanliness, and hospitality. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers, maintains knowledge of restaurant equipment and operations, and may supervise Shift Leaders and Team Members when acting as the Manager in Charge. The position is performed under general supervision, involves continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for working with customers and employees and operating the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to ensure consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize workload by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain a positive and cooperative atmosphere among employees and customers.