About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows company policies and procedures, and supports staffing, paperwork, food management, scheduling, store standards and cleanliness, marketing, customer service, and profitability. The position also performs general store-team duties and may deliver products and promotional materials to customers.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements of the role, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and driving.
  • Ability to work in varying temperatures and weather conditions and around food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory, cash, and food.
  • Support staffing and complete paperwork.
  • Work to a schedule and maintain attendance and punctuality.
  • Set an example by following all policies, procedures, and store standards.
  • Maintain the store's image and cleanliness.
  • Provide great customer service and manage customer relations.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customer locations and deliver flyers and door hangers.

Benefits

  • On-the-job orientation and training.
  • Opportunities for advancement to general manager, franchisee, or Manager Corporate Operations.
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