Assistant Manager

Attune Med Spa•Greenwich, CT

110d•Onsite

About The Position

Attune is seeking an experienced, full-time Assistant Spa Manager for its Stamford/Greenwich location. Attune is a female-led and operated company with more than 20 years of luxury spa industry experience, expanding across Connecticut and the Northeast with plans to launch nationally. The Assistant Manager is an on-site leadership role supporting daily spa operations, team performance, and revenue execution. The role connects corporate leadership with in-store teams and helps ensure that systems, protocols, and culture are consistently upheld. Working alongside the Spa Manager and Director of Operations, the Assistant Manager supports operational excellence and an exceptional patient experience while taking on progressively greater responsibility for scheduling, team performance, and business results. This role is designed as a development track toward a Spa Manager position. The position includes supporting clinic operations and client service, coaching and developing administrative and clinical staff, supporting sales and performance goals, and helping maintain inventory, compliance, and systems. Weekend coverage is required every other weekend, including at least two Saturdays and one Sunday per month.

Requirements

At least 2 years of supervisory, lead, or senior team experience in a medical spa, dermatology, plastic surgery, or luxury wellness environment.
Ability to help lead, train, and motivate a multidisciplinary team, including injectors, aestheticians, and front desk staff.
Strong people skills and desire to grow into full team leadership.
College education; a bachelor’s degree is preferred.
Tech-oriented and comfortable with POS/EMR systems, financial data analysis, and generating system reports.
Impeccable verbal and written communication skills and ability to lead different personalities.
Strong organizational skills, bias toward action, and a problem-solving mindset.
Client-first mindset, high attention to detail, and ability to multitask in a fast-paced, service-driven environment.
Weekend availability every other weekend, including at least two Saturdays and one Sunday per month.
Professional, positive, collaborative, and people-focused approach.
Ability to mentor and lead with confidence, kindness, and accountability; dependability in following through.
Comfort with performance metrics, KPIs, and financial outcomes.
Experience in operations, scheduling, inventory, and vendor management.
Tech-savvy and comfortable with booking platforms, POS, and EMR systems.
Sales-minded and energized by identifying growth opportunities.
Passion for skincare, aesthetics, wellness, and industry leadership.

Nice To Haves

Aesthetician license.
Experience with Zenoti or Meevo POS/EMR systems.
College education with a bachelor’s degree (preferred).
Expert knowledge of clinic services, technologies, products, and SOPs.
Ability to assess and adjust marketing, training, and business strategies in response to client needs and market trends.
Impeccable verbal communication and high emotional intelligence.

Responsibilities

Support daily spa operations, including opening and closing procedures and consistent on-floor leadership.
Assist the Spa Manager and Director of Operations with staff scheduling and coverage, taking on greater ownership as experience and readiness grow.
Help ensure a seamless client journey from booking through checkout, including guiding new patients through their first visit and reinforcing retention strategies.
Monitor appointment schedules, room utilization, and staff coverage, and support performance against KPIs tied to patient growth, retention, and revenue.
Maintain brand standards in the spa environment, treatment rooms, and client-facing touchpoints.
Address guest concerns professionally and escalate issues appropriately while upholding a high-touch client experience.
Lead and support administrative and clinical staff, fostering a warm, organized, high-performing team culture.
Support onboarding, training, and coaching for front desk, provider, and support staff.
Assist the Spa Manager and Director of Operations with performance reviews and performance improvement plans, including providing input on team performance.
Participate in development check-ins with the Spa Manager and corporate leadership and build management skills toward a Spa Manager role.
Reinforce Attune’s culture, values, and service expectations through daily leadership; lead by example and hold team members accountable fairly and consistently.
Collaborate with other leaders, trainers, and the operations team.
Support conversion of consultations into treatment plans, packages, and memberships; reinforce education and scripting for services, retail, and promotions.
Monitor and report KPIs, including bookings, utilization, cancellations, rebooking, retail attach, and revenue trends.
Contribute to team goals related to patient growth, retention, and financial outcomes.
Partner with leadership on promotions, local events, and in-store initiatives; initiate, coordinate, and participate in community and marketing efforts.
Identify and recommend operational and revenue growth opportunities and help execute approved initiatives.
Assist with inventory tracking, receiving, organization, and stock maintenance in alignment with SOPs.
Build vendor relationships and manage clinic supply needs.
Support accurate use of POS and EMR systems for scheduling, payments, charting, and documentation.
Ensure provider licenses, permits, and required documentation remain current and compliant.
Uphold HIPAA compliance, data security, and confidentiality across systems and workflows.
Provide weekend leadership coverage every other weekend, working at least two Saturdays and one Sunday per month.

Benefits

Health insurance, including medical, dental, and vision.
Paid time off, including vacation, sick, and holiday pay.
Tuition reimbursement programs.
Professional development opportunities.
Employee discount incentives.
Uncapped monthly bonus opportunities and growth potential with salary and regional locations.
Cross-training opportunities in holistic wellness and integrative health.
Ongoing learning through the Attune Development Program, vendor trainings, and conferences.
Mentorship and personal development, including working directly with the C-suite team.
Research and innovation partnerships with product developers and cutting-edge technologies, with opportunities to participate in clinical trials.
Recognition rewards for excellent patient care and upskilling with certifications or workshops.
Complimentary treatments and contest-based awards.