Assistant Manager

Southern Multifoods•Edinburg, TX

About The Position

Assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role is performed under general supervision and requires continuous contact with customers and employees. Eight to eighteen months are normally required to gain job knowledge. Work conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to quality, service, cleanliness, and hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing for working with customers and coworkers and operating the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and a well-mannered approach.
Ability to pay attention to detail, handle pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or coworkers.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with managing all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products, and uphold quality, service, cleanliness, and hospitality guidelines.
Help create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate and maintain knowledge of all kitchen and other restaurant equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.