Assistant Manager, Ticketing Services -Market

TORONTO INTERNATIONAL FILM FESTIVAL • Toronto, ON

10d • CA$50,000 - CA$70,380 • Onsite

About The Position

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF: The Market will expand TIFF’s presence as a global hub for screen-based storytelling and reinforce its role as a global entertainment industry leader. It will connect creators, buyers, and audiences, while elevating Canadian and international talent and fostering collaboration across film, series, and innovative content. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: ASSISTANT MANAGER, TICKETING SERVICES, MARKET. Reporting to the Manager, Ticketing Operations, the Assistant Manager, Ticketing Services, Market supports works with the Manager, Ticketing Operations on the planning and execution of TIFF’s Festival internal ticket requests. The person in this role will be a liaison between internal departments, ensuring that their ticketing needs are met accurately and efficiently while maintaining positive relationships.

Requirements

• 3–5+ years of experience in ticketing operations, event management, or customer-transactional database management.
• Proven experience managing ticketing for multiple event types, including year-round programming, third-party/rental events, and high-volume festivals.
• Experience with Ticketmaster products (e.g., Archtics/Host) is strongly preferred.
• Experience overseeing or lead-supporting a customer-facing online e-commerce platform.
• Experience supervising or leading a team, with a focus on training and policy enforcement.
• Familiarity with CRM systems, reporting tools, and other event management software.
• Proficient in intermediate-level spreadsheet tools (e.g., pivot tables, VLOOKUPs, data visualization) for inventory and sales reporting.
• Advanced experience managing ticket inventory, including seat-mapping, manifest builds, and complex online sales structures.
• Ability to interpret sales and operational reports to inform decision-making and optimize inventory performance.
• Skilled in understanding, implementing, and enforcing strict policies with internal stakeholders.
• Strong project management skills with a track record of planning and executing complex, multi-venue events.
• Ability to manage multiple priorities and projects simultaneously while meeting strict deadlines.
• Self-starter with excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Demonstrates a high level of accuracy, efficiency, and meticulous attention to detail.
• Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors.
• Proven ability in de-escalation and conflict resolution, specifically when managing high-stakes expectations from internal stakeholders or VIPs.
• Ability to foster a positive, innovative, and collaborative work environment.
• Demonstrates mature judgment, professionalism, and diplomacy under extreme pressure.

Responsibilities

• Monitor and manage all ticket "holds" for Festival events, ensuring precise inventory levels for internal stakeholders and partners.
• Review seat maps and inventory prior to reserved events; provide accurate, updated seating charts to venue teams to prevent seating conflicts.
• Generate and analyze complex ticketing reports and customer lists to support data-driven decision-making across the organization.
• Directly supervise the Internal Ticketing team, ensuring all staff adhere to organizational policies and deliver high-standard service.
• Design and implement streamlined workflows for internal ticket requests and seating allocations to improve departmental efficiency.
• Provide high-level tactical support to the Manager of Ticketing Operations, assisting with long-term planning and troubleshooting.
• Act as the primary point of contact for internal departments to resolve ticketing requirements and logistical challenges.
• Proactively communicate and resolve event-related ticketing issues, ensuring minimal disruption to the guest experience.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed