Ticketing Supervisor

National Western Center•Denver, CO

1d•Hybrid

About The Position

The National Western Center (NWC) is seeking a talented Ticketing Supervisor to support the ticketing manager and department with all ticketing needs. This role involves working with the Ticketing Manager to create a seamless ticketing process for the NWC and its three ticketing platforms for clients and attendees. The position will collaborate with ticketing partners, clients, and additional part-time and volunteer staff. This is a multifaceted job with opportunities for professional development within a small, nimble, collaborative, creative, and entrepreneurial team focused on accelerating the growth of a new events hub and innovation campus in Denver, Colorado.

Requirements

Bachelor’s degree or relevant experience.
1 - 2 years’ experience in events, operations, and facilities.
Excellent oral and written communication skills.
High EQ and interpersonal skills.
Detail and results oriented.
Entrepreneurial self-starter.
Skilled problem solver who takes initiative and can communicate clearly with internal and external stakeholders.
Acts with respect, competency, and integrity.
Works well as part of a team.
Excels at functioning in high-pressure situations while maintaining a calm, professional manner.
Collaborator by nature and seeks to find ways to compromise.
Demonstrates excellent communication and interpersonal skills.
Great time management and prioritization skills.
Results oriented and exercises sound judgment in work.
Track record of being dependable.

Nice To Haves

Experience in Arena, Convention, Stadium is helpful.
Embrace the startup nature of the organization, and no job is below you.
Excited about the opportunity to grow with the organization.
All-in on the mission of the National Western Center.

Responsibilities

Assisting with engaging with Clients and ticketing companies on whatever level is needed per event, including assisting with setting up online ticketing depending on platform.
Assisting with ticket sales and managing inventory, and verifying proper access to the venue.
Assisting with interfacing clients and guests to ensure all needs are met and a positive guest experience is created.
Assist with setting up and maintaining online ticketing platforms, including pricing, ticketing types, and promotional codes.
Supporting with ticket sales through various channels, including online, phone, and in person.
Assisting guests with ticketing inquiries, addressing issues, and providing a positive guest experience.
Utilizing strong CRM skills, learning and training multiple ticketing platforms, and engaging with all event reporting.
Working with part-time and volunteer programs that assist with ticketing.
Other duties as assigned.