Ticketing Manager

ASM Global•Minneapolis, MN

4d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! The Role Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates: Essential Duties and Responsibilities Builds and maintains events as assigned in AXS or Ticketmaster. Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner. Works with event promoter and building personnel to establish ticket pricing, scaling, and seating configuration. Maintains knowledge of AXS and Ticketmaster, working with account representatives for each company for updates and revisions to ticket operations. Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Requirements

Bachelor's Degree preferred
3 years related experience required
Or equivalent combination of education and experience
Demonstrated knowledge of Ticketmaster (TM1 and Host)
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations

Nice To Haves

Box office experience in a Ticketmaster venue strongly preferred
Supervisory experience preferred
Experience in customer service essential

Responsibilities

Builds and maintains events as assigned in AXS or Ticketmaster.
Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner.
Works with event promoter and building personnel to establish ticket pricing, scaling, and seating configuration.
Maintains knowledge of AXS and Ticketmaster, working with account representatives for each company for updates and revisions to ticket operations.
Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events.
Gives information concerning coming attractions.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training part-time employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.