LN Concerts, Ticketing Manager

Live Nation Entertainment•Work From Home - Maryland, MD

1d•Hybrid

About The Position

Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.

Requirements

2-3 years of experience as a box office manager or ticketing representative
Strong knowledge of Box Office or similar operations
Knowledge of ticketing provider software a plus
Excellent oral and written communication
Ability to work day, evening, and weekend hours, based on the needs of daily business operations
Bachelor’s degree from an accredited university or comparable work experience
Working knowledge of Microsoft Office applications (Word, Excel, etc.)
Excellent interpersonal and communication skills
Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
Must be able to work under pressure to meet strict deadlines

Responsibilities

Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.
Communicate and oversee the setup of all required tour offers, inventory requests, tour production, and other ticketing information for the show build to the venue box offices.
Provide support and guidance to artist clients and tour personnel when tour offers are being determined.
Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling, and dynamic pricing for assigned tours.
Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date.
Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers, and affiliated parties.
Oversee tour-wide ticket requests.
Collect and analyze inventory data across multiple ticketing platforms.
QA events across tours to ensure accurate and consistent event information and set-up.
Adhere to Live Nation ticketing initiatives, programs, policies, and procedures.
Provide on-site support at local events.
All other duties as assigned